Privacy Policy

Introduction

At Wovenery by Sindira (“Sindira”, “we”, “our”, or “us”), we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with Sindira.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with Sindira.

This information may include:

• Your name

• Email address

• Phone number

• Billing address

• Shipping address

• Country, state, city, and postal code

• Account information, where customer accounts are available

• Order and purchase history

• Product preferences

• Size and measurement information provided for garment orders

• Customization requests

• Communications with our customer support team

• Reviews, feedback, or other content submitted through our website

• Marketing communication preferences

We may also automatically collect certain technical information when you visit our website.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Products viewed

• Referring websites or sources

• Website interactions

• Session information

• Cookie identifiers and similar technologies

This information helps us operate, secure, understand, and improve our website and customer experience.

Payment Information

Payments made through our website are processed by authorized third-party payment gateway providers.

Sindira does not directly store complete debit card numbers, credit card numbers, CVV information, UPI credentials, online banking passwords, or other sensitive payment authentication information.

Payment providers may collect and process information necessary to complete transactions, prevent fraud, comply with legal obligations, and provide payment services.

The handling of payment information by payment providers is subject to their respective privacy policies and terms.

How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Confirming orders and payments

• Producing made-to-order and customized garments

• Arranging shipping and delivery

• Providing order tracking information

• Managing returns, exchanges, refunds, and customer requests

• Providing customer service

• Responding to questions and inquiries

• Managing customer accounts

• Preventing fraudulent or unauthorized transactions

• Maintaining the security of our website

• Improving our products and services

• Understanding website usage and customer preferences

• Performing analytics and measuring website performance

• Maintaining business and transaction records

• Complying with legal, regulatory, tax, and accounting obligations

• Sending marketing communications where permitted by applicable law

We will only use personal information for purposes that are reasonably connected to operating our business, providing our services, complying with legal obligations, and improving the Sindira customer experience.

Made-to-Order and Custom Garment Information

When customers provide measurements, sizing information, customization requests, photographs, reference materials, or other information necessary to produce a garment, we use this information solely for processing and fulfilling the relevant order and providing related customer service.

Customers are responsible for ensuring that measurements and customization information submitted to Sindira are accurate.

We retain such information only for as long as reasonably necessary for order fulfilment, customer service, recordkeeping, dispute resolution, and legal compliance.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember customer preferences, understand website usage, improve website performance, maintain security, and provide relevant marketing experiences.

Cookies may include:

• Essential cookies required for website functionality

• Preference cookies that remember customer choices

• Analytics cookies that help us understand website usage

• Performance cookies that help us improve website speed and functionality

• Advertising and marketing cookies used to measure campaigns and provide relevant advertising, where applicable

Where required by applicable law, we will request appropriate consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings or available cookie preference controls.

Disabling certain cookies may affect some website features or functionality.

Analytics and Advertising Services

We may use trusted third-party analytics, advertising, and marketing technologies to understand how customers interact with our website, measure campaign performance, improve our services, and communicate relevant offers.

These service providers may process information such as device identifiers, cookie information, IP addresses, website activity, and interactions with advertisements.

Where required by applicable law, these technologies will be used based on appropriate consent or other lawful grounds.

Marketing Communications

If you subscribe to our newsletter, promotional messages, product updates, or other marketing communications, we may use your contact information to send you information about Sindira products, collections, offers, events, and updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in our emails or by contacting us.

Transactional communications relating to orders, payments, deliveries, security, account activity, or customer service may still be sent even if you unsubscribe from marketing communications.

How We Share Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These providers may include:

• Payment gateway providers

• Banks and payment processors

• Shipping and courier companies

• Logistics providers

• Website hosting providers

• E-commerce technology providers

• Cloud service providers

• Email and communication service providers

• Customer support platforms

• Analytics providers

• Advertising and marketing service providers

• Fraud prevention and cybersecurity providers

• Professional advisers, including accountants, auditors, insurers, and legal advisers

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for authorized purposes.

We may also disclose personal information where required by law, court order, regulatory authority, law enforcement request, or where reasonably necessary to protect the rights, safety, property, and security of Sindira, our customers, or others.

International Data Transfers

Some of our technology providers, payment processors, cloud service providers, analytics providers, or other service providers may operate outside India.

As a result, personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information

• The purpose for which it was collected

• Order fulfilment and customer service requirements

• Tax and accounting requirements

• Fraud prevention and security requirements

• Legal and regulatory obligations

• The establishment, exercise, or defence of legal claims

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include secure website connections, access controls, security monitoring, trusted hosting infrastructure, software updates, backups, and restricted access to personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account or personal information has been compromised.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include the ability to:

• Request information about the personal information we process

• Request access to personal information

• Request correction of inaccurate or incomplete information

• Request deletion or erasure of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Object to or restrict certain processing activities where legally applicable

• Unsubscribe from marketing communications

• Request information regarding how personal information has been shared

• Submit a privacy-related complaint or grievance

Certain requests may be limited where we are required to retain information for legal, tax, accounting, fraud prevention, security, contractual, or dispute resolution purposes.

We may request reasonable information to verify your identity before processing certain privacy requests.

Children’s Privacy

Sindira’s website and products are intended for use by adults and customers capable of entering into legally binding transactions.

We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, shipping providers, or other external services.

Sindira does not control and is not responsible for the privacy, security, content, or data handling practices of third-party websites or services.

We encourage customers to review the privacy policies of third-party services before providing personal information.

Business Transfers

If Sindira undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or transfer of all or part of its business, personal information may be transferred as part of that transaction.

Any successor organization receiving personal information will be expected to handle such information in accordance with applicable privacy laws and the commitments described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, legal requirements, or privacy practices.

When changes are made, the updated Privacy Policy will be published on our website with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy, to the extent permitted by applicable law.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including applicable data protection and consumer protection laws.

Any disputes relating to this Privacy Policy shall be handled in accordance with applicable law and the jurisdiction provisions stated in our Terms & Conditions.

Contact Us and Grievance Requests

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Wovenery by Sindira

Email: sindiran@gmail.com

Please include sufficient information in your request to help us understand and respond to your concern.

We will make reasonable efforts to respond to legitimate privacy requests within the timelines required by applicable law.

Last Updated: July 14, 2026